Privacy Policy
Short Version:
We ensure that your data is handled in accordance with the EU General Data Protection Regulation (GDPR), the Data Protection Act 1998, and any other relevant legislation.
Long Version:
In this document, ‘we’ refers to NewbridgeBouncyCastles and its representatives. ‘You’ refers to visitors to our website and our customers.
✅ Who is responsible for your data?
Our Data Protection Officer and company owner is Arron Ellis & Vincent Sweeney. They are responsible for ensuring your data is stored and processed securely.
📞 Contact: 087 096 5623
💾 Why do we process and store your data?
If you place an enquiry or booking with us, we collect your name, contact information, and IP address to deliver our services as a [Business Category]. Data may also be kept for insurance and tax purposes.
We only store or process data that you have voluntarily provided.
🗓️ How long will we keep your data?
We may retain your data for up to 6 years after your last booking for legal reasons. After that, it will be anonymised unless you opted in for ongoing communication.
🔐 Who has access to your data?
Only authorised staff, including our Data Protection Officer, can access your data.
Some third-party services we use may also store your data:
We do not sell or share your data for marketing.
⚖️ When might we share your data?
Only when legally required—e.g. insurance claims, audits, or fraud prevention.
📬 How can you see your data?
You have the right to request a copy of the data we store about you. We can send this to the email address you provided during booking.
🧹 Your right to deletion
If we’re not required to keep your data (e.g. for tax purposes), we’ll delete it on request.
📩 Marketing preferences
You can update your preferences via the unsubscribe link in our emails or by contacting us directly.
🍪 Cookies
Our site uses temporary cookies for bookings. We also use Google Analytics to help improve the website experience.
Third-party cookie policies apply.
📣 Complaints
If you're unhappy with our handling of your data, you can contact the Information Commissioner’s Office (ICO) in the UK.
📄 Terms and Conditions of Hire
Thanks for booking with us at NewbridgeBouncyCastles.ie
By placing a booking, you agree to these terms and conditions.
💳 Booking Deposits
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A €30 deposit is required to secure your booking.
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Payment can be made via PayPal, bank transfer, or debit/credit card.
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This deposit is non-refundable, but it can be transferred to a new booking date.
If the deposit is not received within 24 hours, your requested items will be made available for others to book.
Note: Deposit applies per booking—not per item.
Confirmation of your booking will be sent by a staff member within 24 hours. If you do not hear from us, contact us directly at 087 096 5623.
💰 Payment Terms
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Remaining balance is due in cash on delivery.
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Card or cheque payments are not accepted on the day.
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Payment can be made online one day before hire date by calling to arrange.
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For wedding hires, payment must be made 14 days before the event.
🚚 Delivery & Collection
We aim to arrive at the agreed time, but cannot guarantee punctuality due to circumstances beyond our control (e.g. weather, traffic).
What You Must Ensure:
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A clear area with adequate access and space
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Ground must be clean and free of debris or animal waste
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An area of at least 4 feet (1.2m) around the unit is required
We may request a €50 security deposit if we believe there’s risk of damage to our equipment.
If the space is not suitable, or the equipment doesn’t fit, you will still be charged in full. Sizes of inflatables are listed on the website.
⚡ Space and Electrical Supply
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A flat, clear area is needed.
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You must provide 2x 13A sockets.
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For runs over 15m, an extra extension lead must be supplied by you.
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If we are delayed waiting for access, an extra charge may apply.
❌ Cancellations
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7 days’ notice: 25% charge
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24 hours’ notice: 50% charge
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4 hours or less: 100% charge
If severe weather is forecast, you may cancel by 8am on the hire day for a full deposit transfer. Contact us at 087 096 5623.
🔐 Safety Guidelines
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All units meet EU standard EN14960
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We are insured and all units are safety-certified
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Adult supervision (18+) is required at all times
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Age limits apply—no adults on children’s castles
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Socks must be worn; no shoes, sharp objects, or food allowed
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No smoking, BBQs, or fires within 20m
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Do not use in wet conditions or high winds (>38 km/h)
If the blower stops:
Turn off at mains, wait 1–2 minutes, and restart. Call us if issues continue.
Any damage caused will result in full replacement/repair charges.
🧸 Mascot Hire
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Mascots must be accompanied by an adult at all times
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A deposit is refunded after the mascot is returned in good condition
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If damaged beyond repair, a €250 charge applies
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Late returns incur €15 per day
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Costumes must not be worn outside in wet weather
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You are responsible for correct repackaging and courier return
🍿 Funfoods
We do our best to accommodate dietary needs, but allergens may be present. We can’t guarantee allergen-free food items.
📌 Final Note
By placing a booking with NewbridgeBouncyCastles.ie, you confirm that you have read and agree to all terms outlined above.